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FAQ

Q

Can I running live video from camera with your LED Display?

A

Yes, you can , just need to add one compatible video processor

Q

Do I need a computer to running the led display ?

A

If your video sources is only come from computer/laptop, we suggest you to use computer/laptop, but now our hardware also support to use USB disk or mobile phone to change the content, if you have know more details, please contact your sales.

Q

If we want to buy more LED panels in the future, can they match with the led panel which we bought before?

A

Color brightness is determined by wavelength;  a same batch led display is in a fixed small range of wavelength, but different batch led have bigger range of wavelength, that makes different batch have different color brightness, we only can adjust to match as closely as possible to your original batch, can not be totally same.    

Q

I want to buy a led display, but which kind of ratio will be the best choice ?

A

We suggest to use ratio 16:9, 4:3. If your size is limited, we can design the ratio to be closed with 16:9 or 4:3

Q

We don’t know how to operate the software, can you send your engineer to our site to do program?

A

We can send engineer to your site, please check our service policy , for saving cost and time, we will offer detailed manual to you , you just need to do it step by step upon the manual, if there still have problem , our engineer can do remote program by controlling your computer or laptop through remote controlling software

Q

Can you provide steel structure with the led video wall together ?

A

Yes, we can offer, but if the structure is too big, it is hard to do transportation , normally ,we will offer professional CAD drawing for the steel structure, and customer can find local company to make it.

Q

Our LED display will be install in outside, our country is very hot, temperature can rise up to 50 ℃;  do I need to make a cooling system ?

A

For outdoor led display in too hot area , we strongly suggest you to equip with an air conditioner for the video wall.



Q

I need an outdoor LED display for advertising , will install on the wall of building, which pixel pith you recommend ?

A

Please tell me approx viewing distance between led video wall and the viewer, for example, if the min viewing distance is 8-10 meter, we will suggest to use PH10;  if min viewing distance is 5-6 meter, we will suggest to use PH5, meanwhile we have to consider the size of led display, because the resolution of the video wall is also very important.

Q

How does your LED Display mount?

A

There have several methods to mount, Hanging, Stacking, Wall-mounted, on the pole, our engineer team also can create a custom frame and mount specific to your installation.

Q

How to choose the best pixel pitch for my project?

A

About the best pixel pitch, the key is the viewing distance between the viewer and led video wall, please tell us the approx shortest viewing distance, our sales engineer will provide a suitable model to you.

Q

If we want to buy more LED panels in the future, can they match with the led panel which we bought before?

A

Color brightness is determined by wavelength; the same batch led display is in a fixed small range of wavelength, but different batch led to having a bigger range of wavelength, that makes different batch have different color brightness, we only can adjust to match as closely as possible to your original batch, can not be same.

Q

Do I need a computer to run the led display?

A

If your video sources have only come from a computer/laptop, we suggest you use a computer/laptop, but now our hardware also supports to use USB disk or mobile phone to change the content. If you need to know more details, please contact your sales.

Q

Can I run a live video from the camera with your LED Display?

A

Yes, you can, just need to add one compatible video processor

Q

Do you have led display to make abnormal shapes?

A

Yes, we support customized design, the professional engineer team can design-led video wall to any shape.

Q

Can I remote control your LED Display?

A

Our LED Display support wireless controlling (4G, Wi-Fi), if you want to control several LED display in different sites in a different city, we can provide a cloud service cluster management solution.

Q

What kind software is compatible with the LED Video Wall?

A

Our systems are configured to be compatible with nearly all video playback and media software programs. Essentially, your computer creates an extended display for the video wall, giving the flexibility to display whatever you like. If you have a particular program you use for displaying your content, just tell us.

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